From first message to booking-ready lead.
TravCloud is one operating layer, not six tools. A lead enters through a Meta ad, a referral or a direct WhatsApp message, and leaves as a qualified opportunity sitting in front of a salesperson with everything they need to close it.
Immediate WhatsApp response → requirement discovery → lead qualification → package recommendation → quote and itinerary → invoice, tickets and vouchers → travel communication → reporting
Consultation with the salesperson → negotiation → commercial exceptions → booking confirmation → payment → service recovery → long-term customer ownership
Every enquiry answered, in seconds, in your voice.
For most travel customers WhatsApp is a more natural surface than a web form. TravCloud greets the prospect the moment they arrive, establishes whether the enquiry relates to a promoted package or a custom trip, and answers the questions your team answers every single week.
It runs at 11 PM on a Sunday exactly as it runs at 11 AM on a Tuesday. The customer gets a real reply while they are still deciding — not a "we'll get back to you" the next morning, by which time they have messaged three other agencies.
What it covers
- Instant first response, 24 × 7, including holidays
- Recurring FAQs — visa, inclusions, payment terms, cancellation
- Promoted-package enquiries and custom trip requests
- Consistent answers regardless of who is on duty
- Natural conversation, not a rigid menu tree
- Handover to a named human whenever it is asked for
Your salesperson opens the chat already knowing everything.
TravCloud gathers only what is needed to move the request forward — travel dates, origin city, number and age of travellers, budget posture, hotel preference, interests, flight requirements, visa considerations and foreign-exchange needs — and turns the conversation into a structured lead profile.
No more scrolling back through 40 messages to work out whether the customer said four adults or four families. And no more asking the customer to repeat themselves, which is the fastest way to look disorganised.
Captured on every lead
- Destination, dates and duration
- Origin city and flight requirement
- Travellers — count, composition, ages
- Budget posture and hotel preference
- Interests and trip-specific constraints
- Visa and forex considerations
- Booking intent, scored and visible
Most agencies sell the destinations they already know.
Not because the others would not sell, but because opening a new one is weeks of manual work — research it, find the DMCs, chase introductions, compare what comes back, then build the product from scratch.
That cost is why an airline can announce a new route and most agencies still have nothing to sell on it three months later. TravCloud turns that into a pipeline you supervise rather than a project you start.
A route announced on Monday can be a package you are selling on Tuesday.
Components in. One sellable package out.
Supplier replies arrive as scattered parts — hotel rates, transfers, activities, terms. TravCloud assembles them into a single governed product: inclusions, exclusions, destination information, policies and your price. That one product then feeds every surface, instead of being rebuilt for each.
Website page
Published to your site with your pricing rule already applied.
Social creatives
Instagram and Facebook posters generated from the approved product and brand.
Print collateral
Print-ready posters for your office, counters and trade events.
WhatsApp broadcast
A template built and sent to your existing customer list — the audience you already own.
Your AI front desk, trained
The WhatsApp Business API is trained on the new package, so it can pitch, quote and answer questions on it from day one.
Meta campaign
Facebook and Instagram campaigns launched, with responses routed straight back into WhatsApp.
This is the loop closing: the same system that sources the package is the one that sells it.
Discovery is automated. Approval never is.
- New suppliers require human verification before use
- Commercial terms and product quality are reviewed by your people
- Recommends only from your approved catalogue
- Off-catalogue requests are routed to staff, not improvised
- Creative and campaign spend go live on your sign-off
Rule-based, never freehand
A fixed amount per passenger per night, a percentage markup, product-specific rules, seasonal logic, or your own formula on top of supplier B2B rates. Applied consistently across the website page, the broadcast and the quotation. Exceptions flagged, not silently absorbed.
Your customer sees your brand. TravCloud works behind it.
Every document follows the agency's own logo, colours, typography, pricing and terms. Nothing the customer receives carries our name.
A quotation is a sales document, not a data dump. TravCloud assembles the trip in context — itinerary day by day, flights where requested, accommodation, transfers, activities, inclusions and exclusions, visa guidance, forex notes, practical information and clear next steps.
Every document should look like it came from your professional sales desk — not from an AI system.
Quotations & detailed itineraries
Day-wise plans with inclusions, exclusions and terms.
Invoices & booking confirmations
Generated against your commercial rules and formats.
Flight tickets
Issued and delivered into the same conversation.
Hotel & activity vouchers
Consistent, branded, and traceable to the booking.
Know what brought the customer into the conversation.
Marketing context travels with the lead, so your salesperson never opens a chat blind.
Source: Meta — "Bali Getaway" campaign
Campaign, creative and landing package stay attached to the customer record — through the quote, the follow-up and the close. Conversion can then be measured by source, destination, advisor and campaign, instead of guessed at.
Create once, distribute broadly
Approved packages publish to your website, generate campaign variants and social copy, and route their call to action straight back into WhatsApp. Tone, claims, disclaimers and offer structure stay under central brand governance.
The workflow stays awake after the quote is sent.
Most lost business is not lost at the quote. It is lost in the silence afterwards. TravCloud tracks the state of every conversation, identifies unanswered proposals, triggers timed reminders and invites the customer to speak to a human advisor.
Salespeople stop maintaining private follow-up lists in their heads and their notebooks. The queue stays current on its own, and opportunities that deserve intervention get escalated to a person.
Your daily sales view
- New enquiries and qualified opportunities
- Proposals issued and responses received
- Stalled conversations, aged by days of silence
- Human interventions and escalations
- Conversions, by source and by advisor
- After-hours volume you would otherwise never see
It fits around what you already run.
WhatsApp Business API
Your number, your verified business profile.
Meta lead ads
Campaign leads captured with their full source context.
Your website
Approved packages published, enquiries routed into the same flow.
CRM & internal systems
Connected where it is useful; assessed during Discover.
Version 1.0 today. Version 2.0 next.
We integrate the commercial engine first, because that is what moves productivity and revenue. Once it is stable, the same architecture extends upstream to suppliers and downstream into the trip itself.
| Capability | Version 1.0 — available now | Version 2.0 — in development |
|---|---|---|
| Supply | Research, outreach, verification, structured package inputs | Supplier WhatsApp ingestion, update workflows, broader supplier network |
| Marketing | Website, content, social publishing, campaign-to-WhatsApp flow | Lifecycle and customer-base activation at greater depth |
| Sales | Conversational qualification, tailored quote, pricing, follow-up, reporting | Deeper propensity, retention and next-best-action intelligence |
| Service | Pre-sale context and handover | In-trip support, request routing, proactive journey communication |
| Post-trip | Customer record and re-engagement foundation | Reviews, feedback, referrals, loyalty and repeat-travel loops |
Version 2.0 items are on our roadmap and are not part of a standard go-live. We will tell you plainly which is which during your discovery call.
See it running on your own enquiry flow.
Bring us a week of real WhatsApp enquiries. We will show you what TravCloud would have done with each one.